Frequently Asked Questions

Payment

We accept MasterCard, Visa, Discover and American Express. Debit cards work as well as they process as a Visa or MasterCard.

Think you can’t afford great artwork? Our galleries offer convenient layaway plans for every budget!
Please call toll-free (855) 855-1863 for more information.

Ordering

We have a variety of options to order. Pick which one works best for you.

Online: Go to our Shop and select your items then proceed to checkout.

Phone Order: You're welcome to call in your order to us toll free at (855) 855-1863  during normal business hours.

Fax Order: Simply fax in your order to us at 717-398-2036. This comes right into our office. Please provide us with your contact information and best time to call for payment.

Shipping

Shipping Charges: Shipping charges are determined by the product(s) and its destination. Book/video orders are generally $7.00 for the first item, $1.00 additional per additional item. Art and other items are product specific, and you'll be quoted the shipping either verbally or written upon receipt of your order. Usually, all unframed artwork is anywhere from $15.00 to $25.00 for the entire package (meaning you can have multiple prints in one shipment and be charged the same as if it was for only one print).

These rates are generally valid for most shipments to the 48 lower states. All deliveries are quoted and shipped at a ground (non-express) service price. Most orders are shipped the same day, or within 24 hours of receipt of your order. You'll be given all the details upon your phone order, or a reply email from any email order.

We can offer you express services if necessary - charges will depend on size, weight, service speed, and distance. It is recommended you phone in your order if you would like express service. We can provide you with a quote over the telephone at your order request.

All of the artwork we sell is shipped flat. The art will be protected between several layers of cardboard and encased in an outside carton. If you prefer to have it shipped rolled, please indicate your preference with your order.

Service Carriers

All deliveries are quoted and shipped through FedEx

Federal Express: FedEx shipments are fully insured. Please note that FedEx can’t deliver to a PO Box. If you have email and would like to track your UPS shipment, please ask and we can have your FedEx tracking number provided to you. You will then be able to track your shipment online at www.fedex.com.

United States Postal Service: Upon Request.

If your order is damaged upon receipt, first please accept our apology. No one likes the hassle and we take great steps to package your order as safely as possible to avoid potential problems. In the event a damage does occur, please keep ALL the packaging and contact us. We will file a report with the carrier and instruct you as to how we'll handle the return.

Generally, the carrier will come out to where your package was delivered and pick up the damaged package(s). You don't need to be home to have it picked up, just have it ready for the driver at the place where they usually leave the packages when you're not home to accept delivery. We will do all the work with the claim process. We try to make it as painless as possible for you. The important thing is that you keep all the package contents, carton and packing materials and contact us ASAP.

Glossary

Limited Edition Print - an edition of identical prints numbered sequentially and individually signed by the artist, having a stated limit to the number in the edition. Our edition sizes can vary dramatically, normally ranging from 350 to 1150. A limited edition print is produced using museum quality inks and pH neutral (acid-free) paper to preserve the life of the print and to prevent discoloration. All limited edition prints are accompanied by a certificate of authenticity.

Artist's Proof - a special subset of the regular limited edition, traditionally totaling about 10% of the regular edition. Although they are virtually identical to the regular edition, Artist's Proofs are all signed and numbered consecutively with Roman numerals by the artist, for example, AP VIII/C (meaning 8 out of 100 prints). Since 2002, all Artist's Proofs of the paper edition have Mort Künstler's signature embossed in the right hand margin. Because of their smaller editions, Artist's Proofs are more rare and therefore, higher priced.

Giclée -  a print is created with digital printers using tiny ink jets that spray microscopic ink droplets onto a sheet of canvas, creating a lush, vibrant and textured art print that has the look of an original painting. Our canvas Giclées come stretched, ready for framing and need no glass in front of the image to protect them. The Giclée is typically larger in size than the limited edition print and slightly smaller than the original painting. The editions vary between 50 and 100 Giclées.